Flicit / Support
Let’s get you
back to your films.
Find a quick answer below, or send us a note with the details. Your movie records never need to be included.
Direct support
help@flicit.top
Include your Flicit version, iOS version, and the steps that led to the issue. Screenshots are useful, but remove private notes, places, and ticket details first.
Start an emailCommon questions
Start here.
Where are my movie records stored?
Flicit keeps your records on your device. When iCloud sync is enabled, eligible data is also synchronized through your Apple account and private CloudKit database.
Why is a record not appearing on another device?
Confirm that both devices use the same Apple account, iCloud Drive is enabled, and Flicit has iCloud access. Keep both devices online, open Flicit, and allow a short time for synchronization.
How do I restore a subscription or lifetime purchase?
Open Flicit, go to My Page → Settings → Flicit Subscription, then choose Restore Purchases. Use the same Apple account that made the original purchase.
How do I export my records?
Open My Page → Settings → Export Data. You can export text-only data or include local image assets in a ZIP archive.
How do I report a privacy or data concern?
Email help@flicit.top with “Privacy Request” in the subject. Do not include Apple account credentials or private movie notes.