How can
we help?
Find a quick answer below, or send us a note with the details. You never need to send your movie records.
help@flicit.top
Include your device (iPhone or iPad), Flicit version, iOS or iPadOS version, and the steps that led to the issue. Screenshots are useful, but remove private notes, places, and ticket details first.
Start an emailStart here.
Where are my movie records stored?
Flicit keeps your records on your device. When iCloud sync is enabled, eligible data is also synchronized through your Apple Account and private CloudKit database.
Why is a record not appearing on another device?
Confirm that both devices use the same Apple Account, iCloud Drive is enabled, and Flicit has iCloud access. Keep both devices online, open Flicit, and give it a few minutes to sync.
How do I restore a subscription or lifetime purchase?
Open Flicit, go to Me → Settings → Flicit Subscription, then choose Restore Purchases. Use the same Apple Account that made the original purchase.
How do I export my records?
Open Me → Settings → Data → Export Data. You can export text only, or a ZIP file that includes your images.
How do I delete local data?
Open Me → Settings → Data → Delete Local Data and Reset. This removes tickets, images, collections, reminders, and the anonymous session on this device. It does not cancel an App Store subscription; manage subscriptions in your App Store account. After resetting, use Restore Purchases on the subscription page if you want purchased benefits again. Copies already synced to iCloud are not deleted.
How do I report a privacy or data concern?
Email help@flicit.top with “Privacy Request” in the subject. Do not include Apple Account credentials or private movie notes.